Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the freshness of my order during shipping?
All treats are baked to order and vacuum-sealed immediately. We use insulated packaging and gel packs for temperature-sensitive items to ensure they arrive in perfect condition.
Do you offer options for specific dietary restrictions?
Yes, we have a dedicated selection of gluten-free, vegan, and nut-free treats. Please check the product descriptions for specific allergen information and certifications.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or refund.
Can I schedule a delivery for a future date?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date' to ensure your sweets arrive exactly when you need them for your special occasion.
Do you provide international shipping?
Currently, we only ship within the continental United States to guarantee that our products remain fresh and maintain their high quality during transit.
How should I store my sweets once they arrive?
Most of our baked goods are best kept at room temperature in an airtight container for 3-5 days. For longer storage, many items can be frozen for up to one month.