Returns & Exchanges
At Sweet Memories, we want every bite to be perfect, which is why we offer a 30-day satisfaction guarantee on all our gourmet treats. Due to the perishable nature of our products, please contact us immediately if your order arrives damaged or does not meet our quality standards.
Contact Support
Email our customer care team with your order number and a photo of the product within 48 hours of delivery if there is an issue.
Verification
Our quality assurance team will review your request and confirm if a return or replacement is eligible based on our food safety guidelines.
Return Label
If a physical return is required, we will email you a prepaid shipping label to send the unopened items back to our kitchen.
Refund or Reship
Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing